Community Diaper Bank FAQ
Q: Who is eligible to request assistance from the diaper bank?
A: Individuals with children in diapers or individuals with specials needs who have residency in Ventura County.
Q: How do I apply for assistance for the community diaper bank?
A: To apply for assistance, please first visit our diaper bank process page, which outlines the process for how to request assistance.
Q: How long is the wait for the wait list?
A: We do not have a guarantee or time estimate for the wait list. We process requests to the wait list in the order in which they were received.
Q: Do you share my personal information with other organizations?
A: No. Any information you provide remains confidential and is for internal verification purposes only.
Q: What can I expect when I pick up my diapers?
A: You will receive a detailed confirmation email when your diaper order is ready. Our diaper bank location operates out of a board member's residence in Newbury Park. The diaper bank is self-serve and you do not need to check in. You will be able to identify your order (which will be labeled with your name), and will be able to pick up and go. We do not deliver diaper orders.
Q: How many times can I request and receive assistance?
A: You may request a supplemental package of diapers and wipes once per month, per child. You must fill out a form each month in order to receive diapers and wipes for that month. We aim to provide up to 24 months of support for families who remain eligible in status.
Q: How many diapers and wipes can I expect to receive in a monthly package?
A: We aim to provide at least 50 diapers per child (often more than this pending on size).
We set "target" ranges for diaper amount based on the size requested and the brand.*
The range per size is as follows:
*Please note that these are our target ranges and that while we aim for consistency, you may see some fluctuation in amount you receive based on special brand requests and current inventory we have available to fill your order.
Q: May I request a specific brand? What brands do you provide?
A. We ask that you only request a specific brand if your child has a brand allergy (not a brand preference.)
The usual brands we order include: Members Mark (Sam's Club) and Mama Bear (Amazon). We also do provide Huggies/Kirkland and Pampers for children with brand allergies — but please note we keep a limited amount of these brands in stock and they may not be readily available.
For wipes, we primarily use UNSCENTED Members Mark (Sam's Club).
Q: After submitting a request, how long does it take to receive my diapers?
A: We currently aim to fill diaper requests within 5-7 days. Pending on inventory, you may even receive same-day fill but it is not guaranteed. Please wait 7 days before following up on an order request. If you have not heard from us within 7 days of submitting your request, you may email us for a status update. Please do not submit a duplicate form as a followup.
Q: I am a representative of an organization and wish to refer a client. How does this process work?
A: If you are an organization or agency representative, wishing to submit support for a client, please first visit our organization referral page.
Q: I need assistance but cannot provide all of the paperwork/identification requested.
A: Please email us to discuss alternative options to verify eligibility.
Q: I am not able to pick up my diapers — can I send someone to pick up on my behalf?
A: Yes. Please email us to notify us if someone will be picking up for you, but that is not a problem.
Q.: Can I pick up diapers for a friend or sibling also receiving support from the diaper bank?
A. Yes. Please email us to notify us so we can make sure to group orders together.
A: Individuals with children in diapers or individuals with specials needs who have residency in Ventura County.
Q: How do I apply for assistance for the community diaper bank?
A: To apply for assistance, please first visit our diaper bank process page, which outlines the process for how to request assistance.
Q: How long is the wait for the wait list?
A: We do not have a guarantee or time estimate for the wait list. We process requests to the wait list in the order in which they were received.
Q: Do you share my personal information with other organizations?
A: No. Any information you provide remains confidential and is for internal verification purposes only.
Q: What can I expect when I pick up my diapers?
A: You will receive a detailed confirmation email when your diaper order is ready. Our diaper bank location operates out of a board member's residence in Newbury Park. The diaper bank is self-serve and you do not need to check in. You will be able to identify your order (which will be labeled with your name), and will be able to pick up and go. We do not deliver diaper orders.
Q: How many times can I request and receive assistance?
A: You may request a supplemental package of diapers and wipes once per month, per child. You must fill out a form each month in order to receive diapers and wipes for that month. We aim to provide up to 24 months of support for families who remain eligible in status.
Q: How many diapers and wipes can I expect to receive in a monthly package?
A: We aim to provide at least 50 diapers per child (often more than this pending on size).
We set "target" ranges for diaper amount based on the size requested and the brand.*
The range per size is as follows:
- Newborn, size 1, size 2, size 3: You can expect to receive at least 75 diapers
- Sizes 4, 5, 6 and 7: You can expect to receive at least 60 diapers for these sizes
- Pullups: 50 diapers
*Please note that these are our target ranges and that while we aim for consistency, you may see some fluctuation in amount you receive based on special brand requests and current inventory we have available to fill your order.
Q: May I request a specific brand? What brands do you provide?
A. We ask that you only request a specific brand if your child has a brand allergy (not a brand preference.)
The usual brands we order include: Members Mark (Sam's Club) and Mama Bear (Amazon). We also do provide Huggies/Kirkland and Pampers for children with brand allergies — but please note we keep a limited amount of these brands in stock and they may not be readily available.
For wipes, we primarily use UNSCENTED Members Mark (Sam's Club).
Q: After submitting a request, how long does it take to receive my diapers?
A: We currently aim to fill diaper requests within 5-7 days. Pending on inventory, you may even receive same-day fill but it is not guaranteed. Please wait 7 days before following up on an order request. If you have not heard from us within 7 days of submitting your request, you may email us for a status update. Please do not submit a duplicate form as a followup.
Q: I am a representative of an organization and wish to refer a client. How does this process work?
A: If you are an organization or agency representative, wishing to submit support for a client, please first visit our organization referral page.
Q: I need assistance but cannot provide all of the paperwork/identification requested.
A: Please email us to discuss alternative options to verify eligibility.
Q: I am not able to pick up my diapers — can I send someone to pick up on my behalf?
A: Yes. Please email us to notify us if someone will be picking up for you, but that is not a problem.
Q.: Can I pick up diapers for a friend or sibling also receiving support from the diaper bank?
A. Yes. Please email us to notify us so we can make sure to group orders together.